The Successful Contractor Podcast

Frustrated, nervous, angry, irritated. These are the emotions of homeowners when they call your company to repair their plumbing, HVAC, electric, or roof. How your techs or salespeople talk to homeowners can radically impact their emotions.  In fact, once you’ve settled your customer, if you take the time to EDUCATE people, they will spend more money—and be happier about the investment in their home.

 

That’s what Zeke Davis of Steve’s Plumbing in Lynnwood, WA, does… This superstar had a knock-out ROOKIE year, selling and installing $854K in residential plumbing.  A big part of Zeke’s success was educating customers about their plumbing system—and giving them options. ZERO high pressure.  Just Zeke giving people information.

 

In this latest episode of The Successful Contractor, Zeke shares his ENTIRE SERVICE CALL PROCESS, including… 

·        Why he LIKES to get into crawlspaces on EVERY call.

·        How he talks about water pressure, shut-off valves, water heaters, and expansion tanks.

·        What questions he asks to inform homeowners on the benefits of tankless water heaters.

·        Why he takes pictures of every part of a home’s plumbing system.

·        How he’s passionate about selling toilets—and how he sells so many.

·        Why Steve’s Plumbing always offers FREE CAMERA INSPECTIONS.

·        How Steve’s Plumbing’s LIFETIME WARRANTY closes jobs.

·        And so much more!

  

The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

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