All Episodes

Displaying episodes 1 - 30 of 93 in total

Call Center: How to Maximize Every Opportunity that Comes Into Your Office – CertainPath Member Discussion with Janie Contreras of Home Service Heroes in Tampa, FL, and Melissa Holland of Sirius Plumbing & Air Conditioning in Carrollton, Tx

Today’s show is another another CertainPath Monthly Member Discussion. These are interactive, LIVE programs where I interview CertainPath members on a particular topic...

Recruiting: How to Find Better People & More of Them – CertainPath Member Discussion with Angela Blessinger, the Chief Culture Officer, of JA Bertsch Heating & Cooling in Coeur d'Alene, ID, and Gabe Adkins, Recruiting Manager, of OnTime Service in Birmingham and Mobile, AL

Today’s show is another another CertainPath Monthly Member Discussion. These are interactive, LIVE programs where I interview CertainPath members on a particular topic...

Wired to Compete: Emily Dweck Sold $2.3M in Residential Re-Roofs for Holencik Exteriors in Coplay, PA, Thanks to Her Desire to Win and Her Belief in Her Company

Today’s show is a great discussion with another CertainPath Crown Champion: Emily Dweck of Holencik Exteriors in Coplay, PA. Emily sold $2.3 million in roofing replace...

Find Your Process: Charles Dozeman Sold Almost $2M in Residential HVAC Repairs & Replacement Systems for WireNut Home Services in Colorado Springs, CO, by Having a Process & Relentlessly Training to Perfect It.

Today’s show is a great discussion with another SGI Crown Champion: Charles Dozeman of WireNut Home Services in Colorado Springs, Colorado. As a service technician, Ch...

Make a Friend: Abbas Ghaffari Sold & Installed Nearly $750K in Plumbing Work for Steve’s Plumbing in Lynwood, WA, by Personally Connecting with Customers, while also Educating & Empowering Them.

Today’s show is a great discussion with another SGI Crown Champion: Abbas Ghaffari of Steve’s Plumbing in Lynwood, Washington. Abbas sold & installed nearly $750K...

Gus Antos of Milestone, Part 2: $150M to $1.2B in 15 Years – Insights into Call Center Scaling, Escalating Materials Prices, Leadership Development, Mergers & Acquisitions, Milestone’s Future, & More

This episode is part two of an in-depth discussion with Gus Antos, owner of Milestone in the DFW market, as well as a part-owner of SGI. If you haven’t watched or lis...

Gus Antos of Milestone, Part 1: $150M to $1.2B in 15 Years – Insights into Talent Acquisition & Labor Controls that Drive Growth & Culture

This episode is a discussion with Gus Antos, owner of Milestone in the DFW market, as well as a part-owner of SGI. For those of you who may not know Gus, his story is...

Marketing: How to Stop Guessing and Think Strategically – SGI Monthly Member Discussion with Tim Boulden of Boulden Brothers in Newark, DE, and Brian Leech of Service Legends in Des Moines, IA

This episode is another SGI Monthly Member Discussion (MMD). These are interactive, LIVE programs where SGI members are interviewed on a particular topic. In this dis...

SGI’s First Female Electrical Crown Champion: How Shelby Langevin of Electrical Experts in Easthampton, MA, Sold & Installed Over $500K in Residential Electrical Work

Today’s show is a great discussion with Shelby Langevin of Electrical Experts in Easthampton, Massachusetts. Shelby earned a proud distinction: she is SGI’s FIRST fem...

“Sell Like You Want to Be Sold To”: How Peter Trierweiler of Feller KangaRoof in Austin, TX, Sold Almost $3.5M in Residential Roofing Repairs & Re-Roofs

Today’s show is a great discussion with Peter Trierweiler of Feller KangaRoof in Round Rock, Texas, which is right outside of Austin. Peter was an SGI Crown Champion ...

From Losing Money to $1.6M in 5 Years: Daniel Smith of Asbury Electric in Gloucester, VA, Shares His Turnaround Story, Plus Some Insightful Tips for Any Small, Growing Contracting Company

Today’s show is a great discussion with Daniel Smith of Asbury Electric in Gloucester, Virginia! Daniel has a great story. He’s one of those people who’s been chasing ...

60% Growth in 2021 & 60% Expected Growth in 2022: How Trent Urban Has Built WireNut Home Services into a $14M, Highly Profitable Company by Prioritizing Culture, Finding & Developing Great People, & Implementing an EOS System.

Today’s show is a great discussion with Trent Urban of WireNut Home Services in Colorado Springs, CO. WireNut Home Services has seen some remarkable results recently....

Growth: How to Go from a Medium to a Large Sized Contracting Company

This episode is another SGI Monthly Member Discussion (MMD). These are interactive, LIVE programs where SGI members are interviewed on a particular topic. In this dis...

Growing from a Small to Medium-Sized Contacting Company – SGI Monthly Member Discussion with Jonathan Neves of Green Energy Mechanical in Boston & Joe Voci of JDV Electric in Philadelphia.

This episode is another SGI Monthly Member Discussion (MMD). These are interactive, LIVE programs where SGI members are interviewed on a particular topic. In this dis...

$30,000,000 in 2021: How Paul Bange Roofing Became One of the Largest Service-Based Roofing Companies in the US and Possibly the Largest Home Service Contractor in South Florida

Today’s show is a great discussion with Paul Bange of Paul Bange Roofing in Davie, Florida. And as an added bonus, Paul’s son David Bange, of David Bange Roofing, als...

$1.1M at 26.34% Net Profit! Top Flight Electric, in Winter Haven, FL

Today’s show is a great discussion with Billy Bishop of Top Flight Electric in Winter Haven, Florida, which is about halfway between Tampa and Orlando. Billy is one o...

$1.56M at 16.7% NP: Travis Electrical Service, in Clarksville, TN, Has Enjoyed Explosive Growth, Especially in Its Service Division, by Prioritizing Culture Over Immediate Results & Hiring People Based on Character, Not Skill.

Today’s show is a great discussion with Chris Travis, owner of Travis Electrical Service, along with his Service Manager, Reagan Thomas. Travis Electrical Service is ...

$1.8 Million at 15% Net: How Rocky & Trina Lozano Transformed Air One Air Conditioning, Heating, & Plumbing in Colton, CA, by Implementing Processes, Prioritizing Culture, & Training Consistently.

Today’s show is a great discussion with Rocky & Trina Lozano of Air One Air One Air Conditioning, Heating, & Plumbing in Colton, California.. For years, they l...

Tech Training Tips & Strategies—Plus, How to Run the Perfect Service Call—with Brent McDonald of Rub-a-Dub Plumbing in Gun Barrel City, TX

Today’s show is another SGI Monthly Member Panel. These are interactive, LIVE programs where SGI members are interviewed on a particular topic. This Monthly Member Pan...

$2.6M at 30% Net: Rhino Roofing is Thriving Because Owner Russ Noyes Began Focusing on the Company’s Foundation, More Than Growth

Today’s show is a great interview with Russ Noyes of Rhino Roofing in New Smyrna Beach, Florida. Success in the contracting world is too often focused on how many truc...

Strategies for Explosive Growth – Panel with Stacie Feller of Feller KangaRoof ($24M Revenue) & Koala Cooling ($1.5M Revenue) in Round Rock, TX, and John Giacomi of CM Heating ($20M Revenue) in Everett, WA

Today’s show is another SGI Monthly Member Panel. These are interactive, LIVE programs where SGI members are interviewed on a particular topic. This Monthly Member Pan...

$1M to $7M at Double-Digit Net Profit: How Holliday Heating & Cooling Has Grown "the Right Way” by Taking Care of Customers, Taking Care of Employees, and Having Fun Doing It!

Today’s features Doc Holliday, Chris Holliday, & Mitch Armitage of Holliday Heating & Cooling in Spokane, Washington. This is a great story for so many reasons...

$1.1M to $2.7M in Two Years: How James & Tonya Brown of Air Care Heating & Cooling in Charlotte Have Grown Profitably by Utilizing Acquisitions, Investing in Their Team, & Knowing Their Numbers

Today’s features husband/wife duo, James Brown & Tonya Alexander-Brown, owners of Air Care Heating & Cooling, in Charlotte, North Carolina. These two have a gr...

Creating & Protecting Your Company Culture – A panel discussion with Abe Brooks of ABrooks Construction/KangaRoof, Dave Hill of Express Plumbing, Heating, & Air Conditioning, and Missy Jones of SGI.

Today’s show features another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins Host Bob Houchin and other SGI members to discuss...

$1.9 Million, Double-Digit Profits and 3 trucks! How Steve's Plumbing in Rogers, AR moved from new construction to service success

Today’s show features Steve and Rose Beaver of Steve’s Plumbing, the Jogging Plumbers, in Rogers, Arkansas. Back in 2007, Steve had a successful plumbing new construc...

How Brian Leech of Service Legends in Des Moines, IA Went from Losing $750K to Now Generating $13.3M in Sales at Double-Digit Profitability

Today’s show features Brian Leech of Service Legends in Des Moines, Iowa, a residential service and replacement HVAC and now plumbing company. Brian joined the SGI fa...

Step-by-Step Sales Process of 3-Time HVAC Crown Champion Estee Jaacovi

Today’s show features a discussion with Estee Jaacovi, an SGI Coach, Trainer, and Learning Facilitator. Estee has been in the Home Services industry—specifically HVAC—...

How to Budget & Build a Strategic Plan Heading into a New Fiscal Year – Panel Discussion with Brent Garrett from Sirius Plumbing & Air Conditioning in Dallas, Texas; Ryan Kerrissey from Tingley Home Services in Natick, Massachusetts; and Patty Myers from SGI

Today’s show features another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins Host Bob Houchin and other SGI members to discuss...

John King from Redesign.co on the Latest Google Updates and How They Impact Your Business.

Today’s show is a conversation Host Bob Houchin had with the Founder and President of Redesign.co, John King. Redesign.co is a full-service digital marketing agency t...

How to Effectively Manage Your Managers – SGI Panel with Miki Stone and Lynn Tomasek of Brothers Plumbing, Heating, & Electric

Today’s show features another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins Host Bob Houchin and other SGI members to discuss...

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