The Successful Contractor Podcast

Santhoff Plumbing in Missouri City, TX, has steadily grown from $3MM to $4MM with $5MM in sights.  And Part-Owner & GM Jason Santhoff projects $10MM in the not-too-distant future.  This rapid ascent has occurred thanks to some incredible changes they’ve made to the business, including how Jason and his family have:

·        Completely rebuilt their image, began managing by the numbers, and instituted training within the company.

·        Got their team onboard with these massive changes by educating them on “why.”

·        Have built their culture with monthly barbecues, annual fishing trips, axe throwing, Top Golf visits, and a blow-out Christmas party.

·        Learn the aspirations of their employees by always having an open-door policy and allowing them to grow into new and sometimes radically different positions—a tech became a dispatcher, and a dispatcher became a tech!

·        Overcame LOSING all their reviews when they moved into a new office.

·        Scraped together enough leads, after their call count plummeted from losing reviews, to still grow by $1,000,000 last year.

·        Have created a steady stream of technicians into their business, including SEVEN apprentices waiting in the wings!

·        Teach their technicians the cost of doing business, including why their labor and materials percentages matter.

·        Utilize Home Depot Pro to steady their materials and equipment percentages ensuring a strong, double-digit profit margin.

·        Plus, learn the what Jason wishes the company would have done SOONER to truly accelerate their growth.

·        And so much more!

 

The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

pulseM & Customer Lobby.  Successful CertainPath members like you know the value of thinking like a customer. We’ve got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we’ve helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM’s industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby’s powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me. 

 

Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information. 

 

Yellowstone Local.  Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you’ll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don’t settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or warren@yellowstonelocal.com.