SGI President Rebecca Cassel shares her insight on the role of team leaders and ops managers in residential service businesses.
At SGI, despite the economic uncertainty today, the vast majority of our members are busy as ever. And that means they’re hiring. And if they’re adding people, it means that they’re also looking to elevate or hire leaders—whether it be team leaders or operations managers, in particular. But what do those positions look like? What are the ideal characteristics of team leaders and ops managers? How do techs’ responsibilities change when they take on the team lead role? Do all team leaders have a future as an operations manager—or does that not always work? These are the questions—and many more—that Rebecca Cassel, President of SGI, spoke about.
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