Sonya Fryar of SGI shares how to deliver “next level customer service” that locks clients to your residential service company forever.
When’s the last time one of your technicians busted out a Swiffer to clean all your customers’ ceiling fans? Does your company know your customers well enough in order to send them “Happy Anniversary” cards? How often does everyone in your company demonstrate true, heartfelt gratitude for the opportunity to serve your customers? These are the types of actions that leave impressions on customers that they will never forget. And these small sacrifices in time and sometimes money are what lock customers to us for years and years. That’s precisely what SGI’s Sonya Fryar will talk about and so much more in this insightful episode.
Welcome to The Successful Contractor Podcast, Powered by Success Group International (SGI). A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:
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A.O. Smith. For millions of consumers, business owners, property managers and engineers worldwide, A. O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.
The Successful Contractor Podcast is a part of the Success Group International family. SGI is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. SGI provides its members a competitive edge through proven, proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about Success Group International, visit www.yoursgi.com.
