Improve Your Tech Sales Today: Sales Champ & Trainer Estee Jaacovi on the Successful Steps to a Service Call
Estee Jaacovi was a three-time, AirTime Crown Champion, which means she sold over $1.5 million as an HVAC salesperson. In her best year, she sold $2.5 million… and that was over 10 years ago. The woman knows how to communicate, help, and earn the trust of homeowners. Today, she is a sales and communication trainer for Learning Alliance, SGI’s training division. And today, she talks about the “Successful Steps to a Service Call.”
Whether you’ve been to SGI’s Service Essentials training course or not, you will pick up helpful nuggets in listening to Estee. Estee explains how a call center can set up a tech for success; how techs can earn or lose a homeowner’s trust with in the first few minutes of a call; how to curtail your communication style to match the customers; how to built open-ended questions; the type of training it takes to become successful in this industry; how to build and communicate value to homeowners; why callbacks are truly killers; and so much more! This is a power-packed 45 minutes you and your techs should listen to!
Welcome to The Successful Contractor Podcast, Powered by Success Group International (SGI). A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:
Dynamic- Dynamic Air Quality Solutions manufactures IAQ products based on the science of clean air. Dynamic’s Clean Air Defense System products are supported by technical and communication IAQ training that is second to none in the industry. For more information on how to get your team confident in communicating IAQ challenges and solutions on EVERY call, email Michelle Hogan at mhogan@dynamicaqs.com.
Rhino Fleet Tracking. Rhino is an industry leading commercial vehicle tracking company with an array of vehicle and equipment tracking solutions which provide you valuable data about your drivers and fleet. Their live, Texas-based customer service has led them to more than 12 years of success. For SGI member discounts and more information, visit rhino fleet tracking dot com.
Bradford White- “Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.”
Learning Alliance. Tired of trying to figure out what you should train your team on every week? Do you struggle to be the dynamic trainer that elevates your team’s performance while making happy customers? SGI’s Learning Alliance now offers its members a turnkey, 26-week training schedule with a high-impact sales and communications video for your frontline employees. Turn them on once a week and watch your team transform! Training can be as easy as clicking a mouse. To download this training schedule, SGI members, simply go to the Learning Alliance tab of your SGI HUB website; then, click on Learning Alliance videos. You’ll find it there. Of course, your coaches are on standby if you need any assistance.
The Successful Contractor Podcast is a part of the Success Group International family. SGI is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. SGI provides its members a competitive edge through proven, proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about Success Group International, visit www.yoursgi.com.
