Operational Excellence for $20M+ Businesses: SGI President Rebecca Cassel Answers Large Contractors Questions on How to Refine Their Operations
At SGI’s last Expo in Orlando, Florida, a few months ago, SGI President Rebecca Cassel and Jimmie Dale, President of Baker Brothers in DFW, presented THREE HOURS of information and insight on how to run an operationally excellent LARGE residential service company; that means roughly $20M or more, depending upon the trade. The session was a hit. During that presentation, SGI members who owned these large companies had a chance to ask an array of questions. Many were answered that day, but we ran out of time for some of the others. Podcast Host Bob Houchin decided to interview Rebecca and ask her some of these questions that were exceptional, so she could address them—and you the listener could benefit. A small percentage of contractors achieve that $20M mark, but even if you’re listening, and you’re not there yet, Rebecca offered a host of great information in this interview on how to manage your managers, refine your operations, improve your call center, and lead your team into the future. You most definitely will benefit from this content! Give it a listen!
Welcome to The Successful Contractor Podcast, Powered by Success Group International (SGI). A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:
Synchrony Financial- Support for this podcast comes from Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit www.toolbox.mysynchrony.com for more information.
Schneider Graphics. Schneider Graphics delivers the combination of premium 3M vinyl, a nationwide network of 3M Certified graphics installers, and over 25 years of unmatched customer service in the commercial vehicle wrap industry. It’s truly one of the most economical and effective advertising mediums. On average the cost of a vehicle wrap is ONLY $.46 per 1,000 impressions. For more information, go to schneidergraphics.com.
A.O. Smith-For millions of consumers, business owners, property managers and engineers worldwide, A. O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.
The Successful Contractor Podcast is a part of the Success Group International family. SGI is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. SGI provides its members a competitive edge through proven, proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about Success Group International, visit www.yoursgi.com.
