How to Effectively Manage Your Managers – SGI Panel with Miki Stone and Lynn Tomasek of Brothers Plumbing, Heating, & Electric

Today’s show features another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins Host Bob Houchin and other SGI members to discuss a particular topic. This Monthly Member Panel featured Lynn Tomasek of Brothers Plumbing, Heating, & Electric in the Denver, Colorado-area, and Miki Stone, an SGI Coach, who had previously run several large residential home services companies prior to coming to SGI a little more than a year ago. They discuss “How to Effectively Manage Your Managers.” This is a topic we hear often as SGI, especially as so many members are rapidly growing and adding layers of management to their teams. Managing managers is a different animal than managing technicians, salespeople, or call center people. This was an exceptional conversation—and an insightful one. Lynn is an exceptional operator of Brothers. And Miki has an incredible amount of experience in running highly profitable home services companies. This is a must listen for owners and GMs trying to get the very most out of their management teams.
Welcome to The Successful Contractor Podcast, Powered by Success Group International (SGI).  A show for residential contractors about residential contractors…  We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.  Thank you to our sponsors:
 
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The Successful Contractor Podcast is a part of the Success Group International family.  SGI is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. SGI provides its members a competitive edge through proven, proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about Success Group International, visit www.yoursgi.com.
How to Effectively Manage Your Managers – SGI Panel with Miki Stone and Lynn Tomasek of Brothers Plumbing, Heating, & Electric
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